Explore Lapland receives TripAdvisor award 2020.
As a small business owner, receiving an award for the recognition of outstanding customer service is super important for the development of the business. I will continue to keep the customers experience at the forefront of the business. Keeping groups small allows me to communicate on an individual level with each guest. Communication prior to arrival is also key, making sure that customers individual needs are taken care of before they arrive and striving to exceed expectations. I can't wait to welcome more guest to Lapland this season. Thanks to all the amazing reviews left of TripAdvisor.